~ POSTAGE DELAYS ~ There are currently unprecedented delays with Australia Post and their shipping services and we appreciate your patience when contacting us for information on your parcels. If you require your order within a two week time frame we encourage you to order using the Express Shipping method. Thank you for your understanding.
POSTAGE COSTS - AUSTRALIA
We offer a flat rate of $4.95 for Registered Shipping on all orders under $75. We offer FREE Registered Shipping on all orders above $75 (Australian orders only).
Express Shipping is available and will be calculated at checkout.
All orders are shipped with tracking and you will receive the tracking details to your email address. We primarily use Australia Post to ship our parcels.
All orders are shipped in a box or bubble wrap depending on how large the order is. We have made an effort to reduce waste and prefer to send items boxed where possible but orders will also be sent out in bubble wrap when/if required.
~ WE DO NOT COVER REDELIVERY COSTS - Please ensure you double check your address details as we will not refund if parcel is sent back to us due to incorrect address details and purchaser will need to pay for re-delivery ~
We offer EXPRESS shipping on all orders. Shipping costs will be calculated at checkout. Please select the Express Shipping method at checkout otherwise your book will posted out within normal timeframes.
POSTAGE COSTS - INTERNATIONAL
We ship worldwide! If your country is not listed please contact us for a shipping quote. All International shipping costs will be calculated at checkout.
We dispatch orders on Tuesdays and Fridays only – this includes Express Shipping orders. Purchasing Express Shipping means you are purchasing a faster shipping method not a quicker dispatch. You are welcome to email us and request quicker shipping but this may not always be possible and no refunds are provided in such cases.
Please note during periods of promotions or new product launches our packing time may be increased by a further week. If you require shipping urgently during these periods please select the Express Shipping option at checkout.
All Free Shipping discount codes are exclusive of Express Shipping. If you select Express Shipping (and it isn't exclusively advertised as being Free Shipping for Express Delivery) and use a Free Shipping Discount code the purchase will be sent via normal parcel post and will NOT be sent via Express Post unless you pay for it without a discount code.
Gift Wrapping is now available at checkout for $1.50 per product. If you select this option your book will arrive wrapped in tissue paper with a ribbon ready to gift to the little loves in your life in a secure box. If you do not select gift wrapping your book will arrive unwrapped and packaged securely in a box. There is no personalisation available in the books and if a thank you card is selected this will be provided separately (the thank you note is NOT included inside the book.)