Welcome to Adored Illustrations® !

REFUND & EXCHANGE

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a refund, your product must be undamaged and in the same condition that you received it. Please contact us for a return address before sending a product back for a refund as we do not automatically offer refunds. 

If the refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a damaged book please send us an email at info@adoredillustrations.com.au within 14 days of receipt of the package and we will advise of return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We cannot guarantee any postage time frames and will not refund or resend a new book until an order has been deemed missing for a minimum of 4 weeks. 

REFUNDS/EXCHANGES AT CUSTOMER REQUEST
If you have ordered the wrong product or require a refund at your request (e.g. not due to damage) an additional $2 restocking/admin fee will be removed from the refund request. Please make sure you select your products carefully as due to the volume of orders we receive we are not always able to amend orders before they are sent.